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E-shop Terms and Conditions
1. General Provisions and Identification of the Parties
1.1. These General Terms and Conditions (hereinafter referred to as the "Terms and Conditions") of the commercial company Tire&Wheel s.r.o., with its registered office at Dvouramenná 450/9, Podolí, 140 00 Prague 4, ID No.: 04348915, VAT No.: CZ04348915, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File 246270 (hereinafter referred to as the "Seller"), regulate the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase agreement concluded between the Seller and another natural person (hereinafter referred to as the "Buyer") through the online store located at the internet address www.moto-pneuservis.cz
1.2. Provisions deviating from the Terms and Conditions may be agreed upon in the purchase agreement. Deviating provisions in the purchase agreement take precedence over the provisions of these Terms and Conditions.
2. Conclusion of the Purchase Agreement
2.1. All presentation of goods placed on the web interface is of an informative nature, and the Seller is not obliged to conclude a purchase agreement regarding these goods.
2.2. To order goods, the Buyer shall fill out the order form in the web interface (shopping cart). By submitting the order, the Buyer confirms that they have read and agree to these Terms and Conditions.
2.3. The contractual relationship between the Seller and the Buyer is established by the delivery of the order acceptance, which is sent by the Seller to the Buyer's e-mail address.
3. Price of Goods and Payment Terms
3.1. All prices of goods are listed including value-added tax (VAT) and all related charges.
3.2. The Buyer may pay the price of the goods in the following ways:
by cashless transfer or via QR code to the Seller's account No. 8818214001/5500 held with Raiffeisenbank;
in cash upon personal collection at the delivery point (Dvouramenná 450/9, Prague 4);
in cash on delivery at the place specified by the Buyer.
3.3. In the case of payment by bank transfer, the Buyer's obligation to pay the purchase price is fulfilled at the moment the amount is credited to the Seller's account. The goods are issued or dispatched only after the payment is credited.
3.4. The Seller shall issue a tax document – an invoice to the Buyer, which will be sent electronically or handed over physically upon receipt of the goods.
4. Transport and Delivery of Goods
4.1. If the Seller is obliged under the purchase agreement to deliver the goods to a place specified by the Buyer, the Buyer is obliged to take over the goods upon delivery.
4.2. Upon taking over the goods from the carrier, the Buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, immediately notify the carrier.
5. Withdrawal from the Purchase Agreement (Return of Goods within 14 Days)
5.1. The Buyer, who is a consumer, has the right to withdraw from the purchase agreement without giving any reason within fourteen (14) days from the receipt of the goods.
5.2. To withdraw from the agreement, the Buyer may use the online form (withdrawal button), which is permanently and easily accessible on the Seller's website. If the Buyer uses this option, the Seller will send them a confirmation of its receipt in text form (e.g., by e-mail) without undue delay.
5.3. Withdrawal from the agreement can also be made by sending a completed standard form, which forms an annex to these Terms and Conditions, or by any other unequivocal statement sent to the Seller's e-mail address or in writing to the registered office address.
5.4. The goods must be returned to the Seller within 14 days from the dispatch of the withdrawal from the agreement. The costs associated with returning the goods (return postage) are borne entirely by the Buyer.
5.5. The Seller shall return the funds received from the Buyer within 14 days of withdrawal, but not before the Buyer returns the goods or proves that they have been sent. The goods must not show signs of assembly or wear.
6. Rights from Defective Performance (Claims)
6.1. The Seller is responsible to the Buyer that the goods are free from defects upon receipt.
6.2. The Buyer is entitled to exercise the right arising from a defect that occurs in consumer goods within twenty-four (24) months of receipt.
6.3. The Buyer makes a claim with the Seller in person at the premises or by sending the defective goods via a shipping service to the registered office address with a description of the defect.
7. Out-of-Court Dispute Resolution and Complaints
7.1. The Czech Trade Inspection Authority (Česká obchodní inspekce), with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, internet address: https://adr.coi.cz, is competent for the out-of-court settlement of consumer disputes arising from the purchase agreement.
7.2. Supervision over compliance with Act No. 634/1992 Coll., on Consumer Protection, is exercised by the Czech Trade Inspection Authority. Trade licensing control is carried out within its scope of competence by the relevant trade licensing office.
8. Final Provisions and Contacts
8.1. Contact details of the Seller (Tire&Wheel s.r.o.):
Address for delivery and collection of goods: Dvouramenná 450/9, Podolí, 140 00 Prague 4
E-mail: obchod@moto-pneuservis.cz
Phone: +420 604 129 138
These Terms and Conditions are valid and effective as of June 7, 2026.
ANNEX: Standard form for withdrawal from the agreement (complete and return this form only if you wish to withdraw from the agreement within the statutory 14-day period and do not use the online button on the website)
Addressee (Seller): Tire&Wheel s.r.o., Dvouramenná 450/9, 140 00 Prague 4 E-mail: obchod@moto-pneuservis.cz
I hereby give notice that I withdraw from my contract of sale of the following goods: ..........................................................................................................................................
Order / invoice number: ................................................................................
Ordered on / received on: ...................................................................
Name and surname of consumer: ...........................................................................
Address of consumer: ..............................................................................................
Bank account number for refund: ..........................................................
Date: ......................................
Signature of consumer (only if this form is notified on paper): ..........................................